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Online Courses

$190 + HST

Upcoming start dates: May 15, June 19, July 17, and August 21, 2013

Building Teams that Work

Teams are becoming a staple in today's workplace. In this course, you'll learn the components of a successful team and the stages of its development. You'll master the skills you'll need to effectively manage projects, make decisions, and solve problems in a team setting. Plus, you'll have a chance to learn the pitfalls of unhealthy group interaction and minimize any of its effects on your team.

You will receive 24 PDUs (Professional Development Units) upon completion.

Distribution and Logistics Management

Distribution and logistics management is a critical company function. Professionals in this field play a key role in fulfilling customer demands, ordering and managing inventory, controlling inbound and outbound shipments, reducing costs, saving time, and meeting company objectives. This course will not only show you how to create and operate a logistics function, but it will also show you how to achieve success through a combination of strategies and tactics. You'll discover the key elements of a logistics system, including physical distribution, warehouse selection, material handling, packaging, order fulfillment, customer service, receiving, production stores, and returned goods.

You'll also find out how to manage inventory, effectively use technology, manage a logistics department, and complete and control transportation documents.

You will receive 24 PDUs (Professional Development Units) upon completion.

Fundamentals of Supervision and Management I

If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management.

You will learn how to make a successful transition from employee to manager and you'll learn how to manage your time so that you can deal with the constant demands of a managerial job.

You will receive 24 PDUs (Professional Development Units) upon completion.

Fundamentals of Supervision and Management II

What does a supervisor or a manager need to know? Have you ever felt technically prepared for a supervisor’s role, yet felt defeated by all of the people issues that seem to arise? You are not alone; many people feel the same way.

In this six-week online course, you will learn how to be a more effective manager or supervisor. You will master the basics of communication, because effective communication is essential in your quest to be a good manager or supervisor.

You will receive 24 PDUs (Professional Development Units) upon completion.

Introduction to Business Analysis

Your days of making critical business decisions by instinct or coin toss will soon be long gone. Develop the analytical skills that are consistently in high demand. Learn powerful quantitative methods that will have you making better, more informed, and more effective business decisions.  

You will receive 24 PDUs (Professional Development Units) upon completion.

Managing Customer Service

Customer service personnel interact with current and potential customers every day. But do they truly spend time finding out what customers really want and giving them the highest service possible? In this six-week online course, you'll discover dynamite methods for bringing out the best in your team, measuring customer service, and anticipating the needs of your reps and your customers. Learn how to attract and hire top-notch reps, succeed with teams, and minimize customer complaints. As an added bonus, you'll unlock the power of leading by example and setting new trends for customer service in your growing business.

Mastery of Business Fundamentals

Are you interested in acquiring practical business experience in strategic planning, management, and finance without enrolling in an MBA program? This course is for you! Understand the basics of business analysis, accounting fundamentals, financial planning, investment, business law, contracts, and the principal-agency relationship. Then determine how to use leadership, motivation, and control for maximum impact.

You will receive 24 PDUs (Professional Development Units) upon completion.

Purchasing Fundamentals

Improve your company's bottom line profitability by mastering the fundamentals of purchasing. Become an indispensable member of your organization by learning key strategic concepts such as supplier partnerships, capital budgeting and green buying. Enhance day-to-day tactical effectiveness by learning about negotiation, supplier sourcing, record keeping, purchase requisitions and purchase orders. Learn the basics of business law, leasing, make-or-buy analysis, outsourcing and supplier visits.

This course will also help you prepare for the internationally recognized Certified Professional in Supply Management (CPSM) exam offered by the Institute for Supply Management.

You will receive 24 PDUs (Professional Development Units) upon completion.

Six Sigma: Total Quality Applications

Learn how to effectively apply the elements and methods of Six Sigma. Understand how more than 25 tools and methods relate to the DMAIC (define, measure, analyze, improve, and control) model. Determine the relationship of basic statistics to Six Sigma and learn about the Six Sigma business case including strategic planning, the voice of the customer (VOC), quality function deployment (QFD), benchmarking, and financial investment methods. Discover how to use brainstorming, Pareto charts, and critical to quality to help define processes, problems, and opportunities. Master the use of other key tools such as cause and effect diagrams, checksheets, scatter diagrams, failure mode and effects analysis (FMEA), and force field analysis. Learn the basics of advanced Six Sigma tools such as design of experiments (DOE), analysis of variance (ANOVA), hypothesis testing, control charts, and probability distributions. This course will also help you prepare for the internationally recognized Six Sigma Black Belt and Quality Manager exams.

You will receive 24 PDUs (Professional Development Units) upon completion.

Supply Chain Management Fundamentals

This course will help you succeed as a supply chain management professional. You'll master the fundamentals of supply chain management, including customer demand forecasting, master production scheduling (MPS), material requirements planning (MRP), capacity planning, and production activity control (PAC). The course also includes essential information to help you prepare for internationally recognized supply chain and materials management certification examinations, including the Certified in Production and Inventory Management (CPIM) exam.

You will receive 24 PDUs (Professional Development Units) upon completion.

Total Quality Fundamentals

Learn how to effectively apply the fundamentals of total quality. Understand what quality is and learn about the history of the quality movement. Discover the role of customers in quality and determine the major elements of a quality system. Master key concepts such as the cost of nonquality, variation, and total employee involvement (TEI). Increase your value to your company by learning about various motivational models, leadership, and teamwork. Determine how to effectively apply quality standards by creating and implementing internal and external auditing activities. Learn the ins and outs of ISO 9000, ISO 14000, and the Malcolm Baldrige National Quality Award.

You will receive 24 PDUs (Professional Development Units) upon completion.

 

Understanding the Human Resources Function

This course is designed to help people without experience in human resources to understand this very vital link in the organizational chain. It will prepare both managers and business owners to handle basic human resource functions in a way that will ensure the best possible results.

You will receive 24 PDUs (Professional Development Units) upon completion.

Wow, What a Great Event!

Learn how to create and coordinate successful special events. Develop skills, find resources and gain confidence to plan and produce any size or type of event. Find out what the experts and master planners already know so that you can avoid embarrassing and costly planning errors or production mistakes. After just a few weeks, you will become a knowledgeable event planner poised to produce any type of event.

Last updated by Webmaster on April 24, 2013